We’ll be ready when you need the pause.

Walk-ins are welcome based on availability. Appointments are recommended. Please arrive on time and call if you expect to be late. A 10-minute grace period is allowed; after that, the service may need to be shortened or rescheduled so later appointments are not delayed.

Please cancel or reschedule at least 24 hours before your appointment. There is no cancellation fee at launch. After two late cancellations or no-shows, future appointments must be arranged directly with the salon. No card is charged automatically.

Please limit phone use during services. Speakerphone, video calls, and videos without headphones are not permitted. Our technicians may kindly ask guests to pause phone use to ensure safe and quality service. If phone use delays your service for more than 5 minutes, your appointment may be rescheduled.

Please confirm your colour, shape, length, and design during your service. Once approved and completed, changes may require an additional charge. Inspiration photos are references only, and results may vary.

Complimentary repairs are available within 7 days for gel manicures and other nail services. Repairs must keep the same colour, length, shape, and design. Changes of mind, accidental damage, improper care, and regular polish are not covered.

All services are non-refundable. If you experience a workmanship issue, please contact us within our guarantee period so we can inspect and correct the service when applicable.

Prices are in Canadian dollars and applicable tax is additional. Cash and debit use the base price shown. Credit-card prices apply the listed 2.5% adjustment, rounded upward to the next $0.50. Prices may vary for nail length, shape, design complexity, products, and additional services. Custom designs quoted individually must be discussed with the salon before booking.

Please inform your technician before service of any diabetes, medical conditions, allergies, sensitivities, infections, injuries, or open wounds. Please immediately report any pain or discomfort during service.

Children not receiving services must be supervised by an adult at all times. Parents or guardians are responsible for their safety and behaviour. If you are unable to safely supervise your child during your service, we reserve the right to reschedule your appointment.

Please keep your personal belongings with you and secure at all times while visiting the salon. Our salon is not responsible for lost, stolen, damaged, or unattended items, including phones, jewelry, purses, or other personal property.

We reserve the right to refuse or discontinue service for rude, abusive, disrespectful, unsafe, or disruptive behaviour toward our staff or other customers, or for failure to follow our salon policies, including policy violations.

We may take photos or videos during or after your service for social media and marketing purposes. Your photos or videos may appear on our social media platforms. Please let our team know if you prefer not to be photographed or recorded.

Complimentary drinks may be offered during your visit. Please inform our staff of any food or drink allergies, sensitivities, or dietary restrictions before consumption. Please ask our team about ingredients if you have any concerns.

To maintain a peaceful and relaxing environment, please keep conversations low and be respectful of other guests. Loud, disruptive, or inappropriate behaviour is not permitted. We appreciate your cooperation in making our salon enjoyable and comfortable for everyone.

Gift cards and gift certificates are non-refundable and not redeemable for cash. Our salon is not responsible for lost, stolen, or damaged cards or certificates.